If the reason why you cannot make your trip is due to the company or the Obilet system, a refund may be provided after your refund request is reviewed.
📌 Examples of this can be given as follows:
- Cancellation of the trip by the company
- Change of departure time
- A systemic problem during ticketing
If you think you are experiencing such a situation, please contact us using the “Online Support” or “Submit a Request” buttons below and submit your request in detail, clearly stating the problem you are experiencing.
⏱️ We will respond within 48 hours at the latest after we receive your request.
Remember, we are always ready to help you!💖