Sometimes plans change, or unexpected situations arise that prevent you from catching your train. If you find yourself in this situation, here’s what you need to do ⬇
📌 Check Your Ticket's Cancellation Policy
If Your Ticket Is Still Within the Cancellation Period:
If your ticket is still eligible for cancellation, you can follow the steps outlined in our article "How Can I Cancel My Train Ticket?" to process your cancellation quickly and smoothly.
⏳ If the Cancellation Period Has Expired:
If the cancellation period has expired and no further changes can be made to your ticket, but you have encountered an unexpected situation, you can reach out to our Customer Support Team for assistance.
You can contact us using the "Online Assistant" button below or by calling our customer service number for support.