Preliminary Information: There is a time frame set by companies for ticket cancellations. You can click here to view the cancellation period defined by the company.
If your ticket is within this time frame, you can proceed with the cancellation by visiting the Ticket Inquiry and Cancellation page, selecting the "My Trips" section in our mobile app, or following the steps under the "Ticket Cancellation Process with Visual Guide" section below.
When will my refund be processed? 💰
Refunds are processed immediately to your bank according to company policies and are subject to deductions. Depending on your bank's refund procedure, the amount will be reflected on your card within 1-7 business days for credit cards and 1-20 business days for debit cards.
Ticket Cancellation Process – Visual Guide
- Step ↓
Navigate to the ticket inquiry and cancellation page to access the following screen. Enter the required information such as the company name, PNR, and phone number or email to retrieve your ticket details.
Step 2 ↓
Once you access your ticket, click the "Cancel" button to easily cancel your ticket.
📢 Important Notice
For tickets issued by "DEUTSCHEBAHN - EUROSTAR - NS - OBB - SBB - SNCB - SNCF SAT - TRENITALIA SAT", cancellation fees and refund amounts cannot be displayed instantly.
🚆 Your cancellation request will be processed, and our Customer Experience Team will contact you as soon as possible via the phone number provided on the ticket. 📞