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About Your Reservation
- What services are included in the prices?
- What are the documents I need to have with me when checking in to the hotel?
- Do I need to print out the reservation confirmation email?
- I submitted my change request, when will I be responded?
- What is early booking?
- I took advantage of the early booking campaign, can I change the date?
- Is it possible to provide an extra bed/ cot for children at the room?
- How can I access my invoice?
- Can I cancel my non-refundable reservation due to force majeure events?
- Can I get an extra bed in the room?
- The hotel did not check me in, what should I do?
- I am not satisfied with the hotel, I want to cancel my reservation
- Can I change the type of hostel I have booked?
- I have been allocated a different room than the one I booked, what should I do?
- There are no available rooms on the dates I want to change my reservation, will there be a place?
- What is a voucher?
- Where can I find my voucher document?
- My reservation does not appear at the hotel, what should I do?
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