- How far in advance can I cancel my reservation?
Cancellation policies vary by property, room type, and hostel. You can view cancellation conditions in the accommodation info section during room selection or purchase.
- Is there a fee for canceling a reservation?
Cancellation may result in a full or partial deduction from the reservation amount. This amount will be communicated to you during the process, and the reservation will be canceled upon your confirmation.
- When will my refund be processed if I cancel?
After cancellation, refunds will be issued to the card used in the transaction. Refunds are typically processed within 1-7 business days for credit cards and 1-20 business days for debit cards, depending on your bank. Please keep your card and account active until the refund is received. You can track the status via your bank's app.
→ For immediate support with cancellations, use the “Online Assistant” button below.