Your refund will be sent to your bank as soon as you cancel your ticket. Depending on your bank's refund procedure, your purchase will be reflected on your card within 1-7 business days if you made the transaction with a credit card, and within 1-20 business days if you made the transaction with a debit card.
If you cannot see your refund despite checking the mobile application of the bank to which your payment card belongs, you can get support via the "Online Assistant" button below.