Unconditional Refund Guarantee

What is Unconditional Refund Guarantee?

Unconditional Refund Guarantee is a guarantee that refunds the full ticket price regardless of the reason until the departure time.

What is scope of Unconditional Refund Guarantee?

With the Unconditional Refund Guarantee, you can cancel your ticket from http://obilet.com until the departure time regardless of the reason and get the full refund of the ticket price.
You can cancel your bus ticket on our https://www.obilet.com/en/ticket-inquiry-cancellation-and-change page until your departure time.
Unconditional Refund Guarantee can only be purchased while bus ticket purchasing.
With the Unconditional Refund Guarantee, the full refund of the ticket is sent to your bank by us and it is transferred to your bank account within 1-7 business days for credit cards and 1-20 business days for debit cards depending on your bank's procedure.
The paid for the Unconditional Refund Guarantee is non-refundable if the ticket is cancelled.

You can cancel your ticket purchased with the Cancellation Guarantee at the address https://www.obilet.com/en/ticket-inquiry-cancellation-and-change until the departure time.

Payment and Invoice

If you want to benefit from the Unconditional Refund Guarantee, when you click on the "I want to buy" button, the amount of the guarantee will be reflected in the ticket amount.
When you proceed to the 3D Secured Payment step, you will be charged only the ticket amount and the amount of the cancellation security will be taken separately.
After completing your ticketing process, your invoice issued for cancellation assurance is automatically sent to you via e-mail.