How do I cancel my hotel reservation?

• How many hours before check-in can I cancel my reservation?

Cancellation policies may differ depending on the type of property, room and hostel. You can access the cancellation conditions of the facility you are viewing from the accommodation information field during the room selection or purchase stage.

• Is there a fee for cancellation of a reservation?

In case of cancellation, there may be a deduction of the whole or part of the reservation amount. During the cancellation process, this amount will be communicated to you and your reservation will be canceled if you confirm it.

• If I cancel my reservation, within how many days will it be refunded?

After your reservation is canceled, the refund amount will be reflected on the card you used during the transaction. Your refund will be transferred to your account within 1-7 business days for credit cards and 1-20 business days for debit cards, depending on your bank's return procedure. You should not cancel your cards or account until your refund has been received. You can track your refund from your bank's mobile application.

→ You can get immediate support by contacting us via the "Online Assistant" button below for the cancellation of your reservation.