- For ticket cancellation and change, you can make a transaction by connecting to the IDO call centre on 0850 222 4436.
- The deduction for change and refund requests (withdrawal compensation) is calculated based on the total amount, including VAT, after deducting the cost of service.
- Ticket change and refund conditions vary depending on the ticket classes. ↓
PROMO
- Cancellation: None
- Change: up to 1 hour with 50% interruption
- 1st floor hall of fast ferry lines
- All sea bus lines
ECONOMY
- Cancellation: 10% interruption up to 12 hours, 30% interruption up to 1 hour
- Change: 10% interruption for up to 12 hours, 30% interruption for up to 1 hour
- 1st floor hall of fast ferry lines
- All sea bus lines
Additional Information: There is no suspension for IDO tickets.