I have troubles on buying tickets. What can I do?

When purchasing tickets, after clicking on the "Make a Secure Payment" button, you should see a 3D Secure screen. Your 3D password is sent to you from your bank. If the password does not reach you; 

• Your card may not be open to the 3D security system. In this case, you should contact your bank and have your card opened to the secure payment system.
• Your mobile phone number in the bank belonging to the card you have used may not be up to date. In this case, you can update your contact information from your bank branch or ATM.
• If there is an operator change or a sim card change in the number you have used, you should contact your bank.

If you are facing a different problem, you can get support via the "Online Assistant" button below on the subject.

How can I open my credit/debit card for online shopping?