Bus companies make maximum efforts to ensure their services. Trip cancellation may be very rare depending on weather conditions and operational reasons of the companies. In case of cancellation of your trip, you will be informed in advance from the company and your ticket fee will be refunded to your card without any deduction.
The refund of the cancelled tickets will be sent by us to your bank without any interruption and will be credited to your account within 1-7 business days depending on the refund procedure of your bank. If you do not see your refund in your account transactions within the specified time, you will need to contact your bank. If your bank also informs you that the refund has not been displayed, you can get support by clicking on the "Online Assistant" button below or by connecting to our call centre.