How can I cancel my bus ticket?

You can access and process your ticket by clicking on the link https://www.obilet.com/en/ticket-inquiry-cancellation-and-change to cancel your ticket and entering the information that will be requested from you.

• How many hours before the trip can I cancel my ticket? 

Ticket cancellation times vary depending on the company. Please click here to access the cancellation periods of the companies.

• The company cancelled my trip, how will I be refunded?

If you are unable to cancel your ticket via the link above related to the matter, you can get help via the "Online Assistant" button below.

• How many days will it be refunded if I cancel my ticket?

The refund of cancelled tickets will be credited to your account within 1-7 working days without any deduction.

• I have changed my ticket before, but I cannot cancel it because my old ticket information still appears in the system, what should I do?

Since your change process is provided through the company's infrastructure, your old ticket information will always appear on our site. If you are unable to cancel your ticket through our website, you can get support from the "Online Assistant" button located below. 

• The company changed the departure time of mine, I can't cancel my ticket. What should I do? 

If you are unable to cancel your ticket via the cancellation link provided above, you can get support about this via the "Online Assistant" button below.

Suggestion: If you wish, you can use your ticket at any time by suspending it instead of canceling it. Click here for detailed information.

→  How can I change my bus ticket?

→  I bought a ticket, but the SMS did not come, how can I confirm it?

→  What will happen if the bus service I bought a ticket for is cancelled?